I was at Pune Airport to receive guests. It was almost an year that I was visiting Airport.. I had been hearing about the completely changed look and the additions. So, I reached half an hour before the ETA to check about new cab pick-up point so that I would be aware after the guests arrived...

I was at Pune Airport to receive guests. It was almost an year that I was visiting Airport.. I had been hearing about the completely changed look and the additions. So, I reached half an hour before the ETA to check about new cab pick-up point so that I would be aware after the guests arrived. I saw a skywalk connecting to newly built Aero-mall. I decided to have a walk to feel the place before the flight landed. I went up the escalators and found a help-desk with a lady present to offer assistance. I decided to seek guidance from her.."Excuse me, I am coming here for the first time after the place got its new shape. I am here to receive my guests. Can you help me where is the pick up point for cab.." "Welcome Sir! It's straight from here on the second floor of the Mall. Which flight are they arriving?" "From Chennai. It's scheduled to land at 5.30 p.m. I had some time so wanted to get acquainted with the new facility.." She taps some keys on her phone looks at me and says, "Sir, flight from Chennai has already landed.""Oh, then I must rush to the arrival gate," I said. As I moved, she said, " Sir, we are here to help. You can use service of this vehicle when you arrive with your guests," she signaled towards a battery operated vehicle. My being senior citizen must have played in her mind and then I said, "My guests too are senior citizens only.." "Sir, you are welcome..."I received my guests, walked towards the escalator when a young man on duty there guided us to the lift. The moment we came out of the lift, the lady welcomed us and the staff actively right from lifting the luggage from the trolley helped to settle in the vehicle. Once we settled the lady exchanged greetings with a smile. And that's when storyteller in me woke up. She and her team perfect examples of professionally executing their duty at the helpdesk effectively. The way she had guided, and received us all to get us settled in the vehicle was an experience I needed to share here. Thank you miss Sonia Dangwal to you and your team! I am sure you come from a fantastic work culture. Keep the spirits high and carry on.